Legal

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Rock of Hope Community and Family (ROHCAF) is committed to protecting the privacy of our donors, volunteers, partners, beneficiaries, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Make a donation through our website
  • Sign up for our newsletter
  • Register for an account
  • Fill out a volunteer application
  • Sponsor a child
  • Contact us through our contact form
  • Register for an event

This information may include your name, email address, phone number, postal address, payment information, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Process donations and provide receipts
  • Communicate about our programs, events, and impact
  • Manage child sponsorship relationships
  • Process volunteer applications
  • Respond to inquiries and provide support
  • Send newsletters and updates (with your consent)
  • Improve our website and services
  • Comply with legal and regulatory requirements

4. Payment Information

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store full credit card numbers or sensitive payment data on our servers. Payment information is encrypted and processed securely by our payment partners (Flutterwave, MTN MoMo, Airtel Money, etc.).

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and programs, subject to confidentiality agreements. We may also disclose information when required by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Lodge a complaint with relevant data protection authorities

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: info@rockofhopecommunity.org
Address: P.O. Box 175, Musanze, Rwanda

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically.